Zipping Point V4 Triage General Process
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Background
Section titled “Background”This topic serves as the beginning steps for other troubleshooting guide. Other guides reference these steps as needed. These steps are not meant to be a standalone guide.
Troubleshooting Steps
Section titled “Troubleshooting Steps”graph TD
open-baraza-and-search-for-the-droid-un{"<small><b>Step 1</b></small><br/>Question: Open Barazahttps://baraza2.platfor..."}
create-a-discrepancy-against-the-droid["<small><b>Step 2</b></small><br/>Action: Create a discrepancy against the droi..."]
has-the-droid-failed-multiple-zipping-p{"<small><b>Step 3</b></small><br/>Question: ***Has the droid failed multiple ZIPP..."}
create-a-discrepancy-against-the-droid-2["<small><b>Step 4</b></small><br/>Action: Create a discrepancy against the droi..."]
next-step["<small><b>Step 5</b></small><br/>Action: Return to the troubleshooting guide t..."]
open-baraza-and-search-for-the-droid-un -->|Yes| create-a-discrepancy-against-the-droid
open-baraza-and-search-for-the-droid-un -->|No| has-the-droid-failed-multiple-zipping-p
has-the-droid-failed-multiple-zipping-p -->|Yes| create-a-discrepancy-against-the-droid-2
has-the-droid-failed-multiple-zipping-p -->|No| next-step
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style next-step fill:#dcfce7,stroke:#22c55e,color:#14532d Hover or focus a block to preview it. Select the block to keep the preview open.
1 question
Open Baraza and search for the droid under “Assets”. Look at the “Mission Root Errors” column in Baraza. Is there a pattern of the droid failing for the same reason multiple times (such as dirty camera, GNC issues, doors not closing)?
2 action
Create a discrepancy against the droid, and open an incident channel. Depending on the issue, assign the appropriate work orders or escalate. (This is often a dirty camera, which can be resolved by assigning the Clean Camera Lens on Droid Brain work order.)
If it is clear that the droid was causing the zipping point to fail, you may return the zipping point to service at your discretion.
If it is clear that the droid was causing the zipping point to fail, you may return the zipping point to service at your discretion.
3 question
Has the droid failed multiple ZIPPING POINT missions in a row with the same error code?
(Compare the “Assets”, “Status”, and “Mission Root Errors” columns in Baraza)
Example of a droid that hasn’t failed all missions, but keeps failing specifically zipping point missions:
(Compare the “Assets”, “Status”, and “Mission Root Errors” columns in Baraza)
Example of a droid that hasn’t failed all missions, but keeps failing specifically zipping point missions:
4 action
Create a discrepancy against the droid, and open an incident channel. Depending on the issue, assign the appropriate work orders or escalate. (This is often a dirty camera, which can be resolved by assigning the Clean Camera Lens on Droid Brain work order.)
If it is clear that the droid was causing the zipping point to fail, you may return the zipping point to service at your discretion.
If it is clear that the droid was causing the zipping point to fail, you may return the zipping point to service at your discretion.
5 action
Return to the troubleshooting guide that directed you here and continue with the next step.
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