AUTO ISSUE (ZIPPING_POINT_DROPPED_OFFLINE+None)
Viewing this guide for
Applicable alarms (4)
AUTOISSUEZIPPING_POINT_DROPPED_OFFLINENone
Likely outcomes — click to expand
Based on 0 missions where this alarm fired in the last
90 days
(for AUTO) as of 2026-10-13
Aggregated from fleet operations and refreshed daily. Individual outcomes may vary by site and configuration.
Troubleshooting Steps
Section titled “Troubleshooting Steps”Zipping Point V4 Triage General Process
graph TD
automatic-autokiosk-check-online-status{"<small><b>Step 1</b></small><br/>Question: Check on the Zipping Point in fleet w..."}
automatic-autokiosk-online-return-to-service["<small><b>Step 2</b></small><br/>Action: Return the asset to service."]
automatic-autokiosk-find-asset-in-baraza["<small><b>Step 3</b></small><br/>Telemetry: Enter the affected asset ID and the a..."]
automatic-autokiosk-battery-soc-below-50{"<small><b>Step 4</b></small><br/>Question: Is the asset ever below 50% battery SOC?"}
automatic-autokiosk-battery-graph{"<small><b>Step 5</b></small><br/>Question: What does the battery SOC graph look ..."}
automatic-autokiosk-replace-battery["<small><b>Step 6</b></small><br/>Action: Assign the V4 Zipping Point: Replace..."]
automatic-autokiosk-check-online-after-battery-replacement{"<small><b>Step 7</b></small><br/>Question: After a few minutes, check fleet wran..."}
automatic-autokiosk-battery-replacement-return-to-service["<small><b>Step 8</b></small><br/>Action: Return the asset to service."]
automatic-autokiosk-replace-drawer["<small><b>Step 9</b></small><br/>Action: Assign the V4 Zipping Point: Replace..."]
automatic-autokiosk-check-online-after-drawer-replacement{"<small><b>Step 10</b></small><br/>Question: After a few minutes, check fleet wran..."}
automatic-autokiosk-drawer-replacement-return-to-service["<small><b>Step 11</b></small><br/>Action: Return the asset to service."]
automatic-autokiosk-inspect-solar-panel-battery-cabling["<small><b>Step 12</b></small><br/>Action: Assign the V4 Zipping Point: Inspect..."]
automatic-autokiosk-cabling-inspection-result{"<small><b>Step 13</b></small><br/>Question: Did the inspection find the subassemb..."}
automatic-autokiosk-cabling-inspection-return-to-service["<small><b>Step 14</b></small><br/>Action: Return the asset to service."]
automatic-autokiosk-post-cabling-escalate{{"<small><b>Step 15</b></small><br/>Escalation: If the issue still has not been ident..."}}
automatic-autokiosk-console-state{"<small><b>Step 16</b></small><br/>Question: Ask the ranger to inspect the console..."}
automatic-autokiosk-responsive-reboot["<small><b>Step 17</b></small><br/>Action: Assign the V4 Zipping Point: Reboot ..."]
automatic-autokiosk-on-unresponsive-power-cycle["<small><b>Step 18</b></small><br/>Action: Assign the V4 Zipping Point: Power C..."]
automatic-autokiosk-no-power-escalate{{"<small><b>Step 19</b></small><br/>Escalation: Escalate to Zipping Point On Call."}}
automatic-autokiosk-check-online-after-work-order{"<small><b>Step 20</b></small><br/>Question: Check on the Zipping Point in fleet ..."}
automatic-autokiosk-post-work-order-return-to-service["<small><b>Step 21</b></small><br/>Action: Return the asset to service."]
automatic-autokiosk-post-work-order-escalate{{"<small><b>Step 22</b></small><br/>Escalation: Escalate to Zipping Point On Call."}}
automatic-autokiosk-check-online-status -->|Yes| automatic-autokiosk-online-return-to-service
automatic-autokiosk-check-online-status -->|No| automatic-autokiosk-find-asset-in-baraza
automatic-autokiosk-find-asset-in-baraza --> automatic-autokiosk-battery-soc-below-50
automatic-autokiosk-battery-soc-below-50 -->|Yes| automatic-autokiosk-battery-graph
automatic-autokiosk-battery-soc-below-50 -->|No| automatic-autokiosk-console-state
automatic-autokiosk-battery-graph -->|Battery drops from a high p...| automatic-autokiosk-replace-battery
automatic-autokiosk-battery-graph -->|Battery slowly decreases wi...| automatic-autokiosk-inspect-solar-panel-battery-cabling
automatic-autokiosk-replace-battery --> automatic-autokiosk-check-online-after-battery-replacement
automatic-autokiosk-check-online-after-battery-replacement -->|Yes| automatic-autokiosk-battery-replacement-return-to-service
automatic-autokiosk-check-online-after-battery-replacement -->|No| automatic-autokiosk-replace-drawer
automatic-autokiosk-replace-drawer --> automatic-autokiosk-check-online-after-drawer-replacement
automatic-autokiosk-check-online-after-drawer-replacement -->|Yes| automatic-autokiosk-drawer-replacement-return-to-service
automatic-autokiosk-check-online-after-drawer-replacement -->|No| automatic-autokiosk-inspect-solar-panel-battery-cabling
automatic-autokiosk-inspect-solar-panel-battery-cabling --> automatic-autokiosk-cabling-inspection-result
automatic-autokiosk-cabling-inspection-result -->|Yes| automatic-autokiosk-cabling-inspection-return-to-service
automatic-autokiosk-cabling-inspection-result -->|No| automatic-autokiosk-post-cabling-escalate
automatic-autokiosk-console-state -->|Responsive| automatic-autokiosk-responsive-reboot
automatic-autokiosk-console-state -->|On but unresponsive| automatic-autokiosk-on-unresponsive-power-cycle
automatic-autokiosk-console-state -->|No Power| automatic-autokiosk-no-power-escalate
automatic-autokiosk-responsive-reboot --> automatic-autokiosk-check-online-after-work-order
automatic-autokiosk-on-unresponsive-power-cycle --> automatic-autokiosk-check-online-after-work-order
automatic-autokiosk-check-online-after-work-order -->|Yes| automatic-autokiosk-post-work-order-return-to-service
automatic-autokiosk-check-online-after-work-order -->|No| automatic-autokiosk-post-work-order-escalate
style automatic-autokiosk-check-online-status fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style automatic-autokiosk-online-return-to-service fill:#dcfce7,stroke:#22c55e,color:#14532d
style automatic-autokiosk-battery-soc-below-50 fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style automatic-autokiosk-battery-graph fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style automatic-autokiosk-replace-battery fill:#dcfce7,stroke:#22c55e,color:#14532d
style automatic-autokiosk-check-online-after-battery-replacement fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style automatic-autokiosk-battery-replacement-return-to-service fill:#dcfce7,stroke:#22c55e,color:#14532d
style automatic-autokiosk-replace-drawer fill:#dcfce7,stroke:#22c55e,color:#14532d
style automatic-autokiosk-check-online-after-drawer-replacement fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style automatic-autokiosk-drawer-replacement-return-to-service fill:#dcfce7,stroke:#22c55e,color:#14532d
style automatic-autokiosk-inspect-solar-panel-battery-cabling fill:#dcfce7,stroke:#22c55e,color:#14532d
style automatic-autokiosk-cabling-inspection-result fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style automatic-autokiosk-cabling-inspection-return-to-service fill:#dcfce7,stroke:#22c55e,color:#14532d
style automatic-autokiosk-post-cabling-escalate fill:#fef3c7,stroke:#f59e0b,color:#78350f
style automatic-autokiosk-console-state fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style automatic-autokiosk-responsive-reboot fill:#dcfce7,stroke:#22c55e,color:#14532d
style automatic-autokiosk-on-unresponsive-power-cycle fill:#dcfce7,stroke:#22c55e,color:#14532d
style automatic-autokiosk-no-power-escalate fill:#fef3c7,stroke:#f59e0b,color:#78350f
style automatic-autokiosk-check-online-after-work-order fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style automatic-autokiosk-post-work-order-return-to-service fill:#dcfce7,stroke:#22c55e,color:#14532d
style automatic-autokiosk-post-work-order-escalate fill:#fef3c7,stroke:#f59e0b,color:#78350f Hover or focus a block to preview it. Select the block to keep the preview open.
1 question
Check on the Zipping Point in fleet wrangler. Does it show "Autokiosk Online: 🟢 Online"?
2 action
Return the asset to service.
3 telemetry
Enter the affected asset ID and the alarm date and time to load the Dropbox battery SOC telemetry for the 12 hours before the alarm. Use the previous and next 12-hour buttons above the plot to inspect adjacent windows.
Enter the asset ID and alarm date and time above to load the 12-hour pre-alarm plot.
4 question
Is the asset ever below 50% battery SOC?
5 question
What does the battery SOC graph look like?
6 action
Assign the V4 Zipping Point: Replace Battery work order.
7 question
After a few minutes, check fleet wrangler. Does it show "Autokiosk Online: 🟢 Online"?
8 action
Return the asset to service.
9 action
Assign the V4 Zipping Point: Replace Drawer work order.
10 question
After a few minutes, check fleet wrangler. Does it show "Autokiosk Online: 🟢 Online"?
11 action
Return the asset to service.
12 action
Assign the V4 Zipping Point: Inspect Solar Panel/Battery Cabling work order.
13 question
Did the inspection find the subassembly responsible and resolve the issue?
14 action
Return the asset to service.
15 escalation
If the issue still has not been identified or resolved, escalate to Zipping Point On Call.
16 question
Ask the ranger to inspect the console. What state is it in?
17 action
Assign the V4 Zipping Point: Reboot Zipping Point - Ranger work order.
18 action
Assign the V4 Zipping Point: Power Cycle work order.
19 escalation
Escalate to Zipping Point On Call.
20 question
Check on the Zipping Point in fleet wrangler. Does it show "Autokiosk Online: 🟢 Online"?
21 action
Return the asset to service.
22 escalation
Escalate to Zipping Point On Call.
Resolution note
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