COULD_NOT_QUERY_MAP
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Applicable alarms (1)
COULD_NOT_QUERY_MAP
Likely outcomes — click to expand
Based on 281 missions where this alarm fired in the last 90 days as of 2026-10-13
Grounding vs discrepancy (of 20 ZERP issues filed on these missions)
Frequently replaced parts
| Part | P/N | Removals |
|---|---|---|
| WINCH, ASSY, ZIP, P2 | 24078 | 16 |
| BATTERY ASSY, ZIP, P2 | 27158 | 11 |
| LEFT DOOR ASSY, DROID, P2 | 21830 | 8 |
| RIGHT DOOR ASSY, DROID, P2 | 21827 | 8 |
| LID STRUCTURE ASSY, DROID, P2 | 32304 | 6 |
Frequently co-occurring alarms (% of the 281 missions above)
Aggregated from fleet operations and refreshed daily. Individual outcomes may vary by site and configuration.
Background
Section titled “Background”This alarm occurs when the Terrain Proximity Check is unable to query the onboard map to determine whether the Zip satisfies map clearance requirements because the query point falls outside of the extent of maps available on the Zip.
Troubleshooting Steps
Section titled “Troubleshooting Steps”graph TD
is-this-the-first-time-that-the-alarm-h{"<small><b>Step 1</b></small><br/>Question: Is this the first time that the alarm..."}
power-cycle-the-zip["<small><b>Step 2</b></small><br/>Action: Power cycle the zip."]
if-the-could-not-query-map-alarm-is-sti{{"<small><b>Step 3</b></small><br/>Escalation: If the COULD_NOT_QUERY_MAP alarm is s..."}}
escalate-to-p2-autonomy-on-call{{"<small><b>Step 4</b></small><br/>Escalation: Escalate to P2 Autonomy On Call."}}
conduct-incident-response-and-escalate-t{{"<small><b>Step 5</b></small><br/>Escalation: Conduct incident response and escalat..."}}
is-this-the-first-time-that-the-alarm-h -->|Yes| power-cycle-the-zip
is-this-the-first-time-that-the-alarm-h -->|No| escalate-to-p2-autonomy-on-call
power-cycle-the-zip --> if-the-could-not-query-map-alarm-is-sti
style is-this-the-first-time-that-the-alarm-h fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style power-cycle-the-zip fill:#dcfce7,stroke:#22c55e,color:#14532d
style if-the-could-not-query-map-alarm-is-sti fill:#fef3c7,stroke:#f59e0b,color:#78350f
style escalate-to-p2-autonomy-on-call fill:#fef3c7,stroke:#f59e0b,color:#78350f
style conduct-incident-response-and-escalate-t fill:#fef3c7,stroke:#f59e0b,color:#78350f Hover or focus a block to preview it. Select the block to keep the preview open.
1 question
Is this the first time that the alarm has occurred?
2 action
Power cycle the zip.
3 escalation
If the COULD_NOT_QUERY_MAP alarm is still set, escalate to P2 Autonomy On Call.
4 escalation
Escalate to P2 Autonomy On Call.
5 escalation
Conduct incident response and escalate to P2 Zip Autonomy On Call.
Resolution note
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Example ZipMissionLog
Section titled “Example ZipMissionLog”Example ZipMissionLog for a failure due to COULD_NOT_QUERY_MAP. The error report can be found in the failure_summaries field.
The error report is caused by an alarm. There is no alarm report, so no alarm report appears in the error report.
{ "status": "ZIP_MISSION_STATUS_ENDED_IN_FAILURE", "asset_id": "p2-zip-371", "dock_ids": [ "p2-dock-84" ], "droid_id": "p2-droid-499", "timestamp": "2025-05-07T19:41:43.781Z", "flight_ids": [ "P2F_65AB1116D7C1594C" ], "mission_id": "P2M_65AB11142DC00000", "ibit_status": [], "capabilities": { "can_dock": "CAPABILITY_STATUS_DISABLED", "can_avoid": "CAPABILITY_STATUS_UNSPECIFIED", "can_hover": "CAPABILITY_STATUS_AVAILABLE", "can_cruise": "CAPABILITY_STATUS_AVAILABLE", "can_launch": "CAPABILITY_STATUS_FAILED", "can_deliver": "CAPABILITY_STATUS_DISABLED", "can_transit": "CAPABILITY_STATUS_AVAILABLE", "has_package": "CAPABILITY_STATUS_DISABLED", "can_failover": "CAPABILITY_STATUS_UNSPECIFIED", "can_paraland": "CAPABILITY_STATUS_DISABLED", "is_on_ground": "CAPABILITY_STATUS_DISABLED", "are_motors_off": "CAPABILITY_STATUS_AVAILABLE", "can_deconflict": "CAPABILITY_STATUS_UNSPECIFIED", "can_spin_motors": "CAPABILITY_STATUS_DISABLED", "is_droid_stowed": "CAPABILITY_STATUS_DISABLED", "can_perform_ibit": "CAPABILITY_STATUS_AVAILABLE", "can_control_droid": "CAPABILITY_STATUS_AVAILABLE", "can_control_winch": "CAPABILITY_STATUS_UNSPECIFIED", "is_droid_lid_open": "CAPABILITY_STATUS_DISABLED", "is_compute_healthy": "CAPABILITY_STATUS_UNSPECIFIED", "is_crossfire_alive": "CAPABILITY_STATUS_DISABLED", "is_droid_in_portal": "CAPABILITY_STATUS_AVAILABLE", "can_gnc_spin_motors": "CAPABILITY_STATUS_DISABLED", "is_in_dock_corridor": "CAPABILITY_STATUS_DISABLED", "is_retained_on_dock": "CAPABILITY_STATUS_AVAILABLE", "has_passed_all_ibits": "CAPABILITY_STATUS_DISABLED", "is_retracted_on_dock": "CAPABILITY_STATUS_AVAILABLE", "is_transit_completed": "CAPABILITY_STATUS_DISABLED", "can_transit_nominally": "CAPABILITY_STATUS_UNSPECIFIED", "is_cut_line_completed": "CAPABILITY_STATUS_UNSPECIFIED", "is_delivery_completed": "CAPABILITY_STATUS_DISABLED", "is_take_off_completed": "CAPABILITY_STATUS_DISABLED", "can_transit_with_droid": "CAPABILITY_STATUS_UNSPECIFIED", "is_call_home_completed": "CAPABILITY_STATUS_UNSPECIFIED", "can_reach_mission_goals": "CAPABILITY_STATUS_AVAILABLE", "is_dock_motion_completed": "CAPABILITY_STATUS_DISABLED", "is_lower_droid_completed": "CAPABILITY_STATUS_DISABLED", "is_raise_droid_completed": "CAPABILITY_STATUS_DISABLED", "can_droid_lower_to_portal": "CAPABILITY_STATUS_DISABLED", "are_diagnostic_ibits_reset": "CAPABILITY_STATUS_DISABLED", "can_droid_raise_from_portal": "CAPABILITY_STATUS_AVAILABLE", "can_receive_delivery_mission": "CAPABILITY_STATUS_AVAILABLE", "has_received_pending_mission": "CAPABILITY_STATUS_DISABLED", "is_take_off_time_window_open": "CAPABILITY_STATUS_AVAILABLE", "can_droid_execute_motion_cmds": "CAPABILITY_STATUS_UNSPECIFIED", "has_received_delivery_mission": "CAPABILITY_STATUS_DISABLED", "is_crossfire_disarm_requested": "CAPABILITY_STATUS_DISABLED", "is_diagnostic_abort_requested": "CAPABILITY_STATUS_DISABLED", "is_performing_partial_takeoff": "CAPABILITY_STATUS_DISABLED", "are_diagnostic_ibits_completed": "CAPABILITY_STATUS_DISABLED", "can_receive_reposition_mission": "CAPABILITY_STATUS_AVAILABLE", "is_software_download_completed": "CAPABILITY_STATUS_DISABLED", "has_received_reposition_mission": "CAPABILITY_STATUS_DISABLED", "is_crossfire_gnc_mode_requested": "CAPABILITY_STATUS_DISABLED", "is_crossfire_paraland_requested": "CAPABILITY_STATUS_DISABLED", "is_delivery_hydration_completed": "CAPABILITY_STATUS_DISABLED", "can_communicate_with_remote_pilot": "CAPABILITY_STATUS_AVAILABLE", "is_winch_emergency_hold_completed": "CAPABILITY_STATUS_UNSPECIFIED", "is_emergency_lower_droid_completed": "CAPABILITY_STATUS_UNSPECIFIED" }, "failure_summaries": [ "gps_timestamp": 1746042167544960000, "error_report": { "primary_unique_error_id": "ERR_123456", "errors": { "ERR_123456": { "code": 0x00010005, "message": "CanLaunch failed", "gps_timestamp": 173651165380000000, "unix_timestamp": 1024658498.45, "unique_id": "ERR_5123541254", "related_alarm_summaries": [{ "relation_type": RelationType::CAUSED_BY, "alarm": { "alarm_id": 3, "identifier": "/compute_a.zip_onboard_map_service.terrain_proximity_check_result", "name": "COULD_NOT_QUERY_MAP", "alarm_namespace": "alarms", } }] } } }, "executive_task": "RunPreliminaryChecks", "flight_id": "P2F_65AB1116D7C1594C", "droid_status": { "lid_open": false, "behaviors": [], "motion_state": "", "battery_status": { "pack_current": 1.2839198, "pack_voltage": 19.84253, "state_of_charge": 0.7585616, "unsafe_to_charge": false, "unsafe_to_deploy": false, "unsafe_to_operate": false, "ms_since_relaxation": "182098", "requires_maintenance": false }, "capability_map": {}, "droid_asset_id": "p2-droid-499", "is_finger_safe": false, "current_executive_id": { "step_id": "1", "task_id": "8", "mission_id": "P2M_1AA5EDA994800000", "sequence_id": "15475" }, "safety_system_status": "DROID_SAFETY_SYSTEM_STATUS_NOT_READY", "current_command_status": "DROID_COMMAND_STATUS_COMPLETED", "current_command_string": "Portal (\"LOWER_TO_PORTAL\")", "message_injection_state": { "metadata": "", "is_running": false, "config_path": "" }, "droid_parachute_deploy_reason": "DROID_PARACHUTE_DEPLOY_UNSPECIFIED" }, "flight_status": "FLIGHT_STATUS_FAILED", "winch_cutter_state": "WINCH_CUTTER_STATE_UNARMED", "active_alarms": [ { "identifier": "/tail_bridge.comm_status", "alarm_summaries": [ { "name": "RS485_SERVO_TAIL_STBD_FWD_SIGNAL_QUALITY_OFF_NOMINAL", "alarm_id": 0, "severity": "ALARM_INFO", "report_id": "", "visibility": "DEVELOPMENT", "alarm_namespace": "off_nominals" }, { "name": "RS485_SERVO_TAIL_PORT_FWD_SIGNAL_QUALITY_OFF_NOMINAL", "alarm_id": 1, "severity": "ALARM_INFO", "report_id": "", "visibility": "DEVELOPMENT", "alarm_namespace": "off_nominals" }, { "name": "RS485_SERVO_ROLL_SIGNAL_QUALITY_OFF_NOMINAL", "alarm_id": 2, "severity": "ALARM_INFO", "report_id": "", "visibility": "DEVELOPMENT", "alarm_namespace": "off_nominals" }, { "name": "RS485_SERVO_TILT_SIGNAL_QUALITY_OFF_NOMINAL", "alarm_id": 3, "severity": "ALARM_INFO", "report_id": "", "visibility": "DEVELOPMENT", "alarm_namespace": "off_nominals" }, { "name": "RS485_SERVO_TAIL_STBD_FWD_LINK_FAULT", "alarm_id": 0, "severity": "ALARM_INFO", "report_id": "", "visibility": "DEVELOPMENT", "alarm_namespace": "alarms" }, { "name": "RS485_SERVO_TAIL_PORT_FWD_LINK_FAULT", "alarm_id": 1, "severity": "ALARM_INFO", "report_id": "", "visibility": "DEVELOPMENT", "alarm_namespace": "alarms" }, { "name": "RS485_SERVO_ROLL_LINK_FAULT", "alarm_id": 2, "severity": "ALARM_INFO", "report_id": "", "visibility": "DEVELOPMENT", "alarm_namespace": "alarms" }, { "name": "RS485_SERVO_TILT_LINK_FAULT", "alarm_id": 3, "severity": "ALARM_INFO", "report_id": "", "visibility": "DEVELOPMENT", "alarm_namespace": "alarms" } ] }, { "identifier": "zip_executive.executive_status", "alarm_summaries": [ { "name": "ZIP_MOTOR_CONTROL_UNINITIALIZED", "alarm_id": 18, "severity": "ALARM_WARNING", "report_id": "", "visibility": "MAINTENANCE", "alarm_namespace": "alarms" } ] }, { "identifier": "mic_array_summary", "alarm_summaries": [ { "name": "ACOUSTIC_PROBES_DEGRADED", "alarm_id": 0, "severity": "ALARM_INFO", "report_id": "", "visibility": "DEVELOPMENT", "alarm_namespace": "alarms" } ] }, { "identifier": "service_health_monitor.health", "alarm_summaries": [ { "name": "SERVICE_RESTARTED", "alarm_id": 0, "severity": "ALARM_INFO", "report_id": "p2-zip-371-service_health_monitor.alarm_report-1746646143.29986-0", "visibility": "DEVELOPMENT", "alarm_namespace": "alarms" }, { "name": "SERVICE_NOT_ACTIVE", "alarm_id": 1, "severity": "ALARM_INFO", "report_id": "p2-zip-371-service_health_monitor.alarm_report-1746643615.5932901-1", "visibility": "DEVELOPMENT", "alarm_namespace": "alarms" } ] } ], "occupied_bay_ids": [ "bay_8550db1c-76d5-46b4-bea8-47fec5924a0b" ], "proto_build_info": { "winch": { "app": { "git_sha": "d9d5887fdf9c6947aa861274e3421b349976915e", "has_uncommitted_changes": true }, "boot": { "git_sha": "bbb73bacd0e169086df33ac252b119556d265b8e", "has_uncommitted_changes": false } }, "distro_a": { "app": { "git_sha": "d9d5887fdf9c6947aa861274e3421b349976915e", "has_uncommitted_changes": true }, "boot": { "git_sha": "bbb73bacd0e169086df33ac252b119556d265b8e", "has_uncommitted_changes": false } }, "distro_b": { "app": { "git_sha": "d9d5887fdf9c6947aa861274e3421b349976915e", "has_uncommitted_changes": true }, "boot": { "git_sha": "bbb73bacd0e169086df33ac252b119556d265b8e", "has_uncommitted_changes": false } }, "zip_linux_sha": "3e736e17027ed2bd2917470568247e3f2a0aae7e", "flight_systems_sha": "d9d5887fdf9c6947aa861274e3421b349976915e", "compute_b_zip_linux_sha": "3e736e17027ed2bd2917470568247e3f2a0aae7e", "compute_b_flight_systems_sha": "d9d5887fdf9c6947aa861274e3421b349976915e" },software_config_status": { "config_state": "CONFIG_STATE_UNSPECIFIED", "release_name": "fsw-2025.15.rc15", "configuration_id": "46d69824-fd0d-4d49-8364-f43133e66776" }, "message_injection_state": { "is_running": false }, "parachute_deploy_reason": "PARACHUTE_DEPLOY_UNSPECIFIED",winch_cutter_deploy_reason": "WINCH_CUT_UNSPECIFIED",droid_parachute_deploy_reason": "DROID_PARACHUTE_DEPLOY_UNSPECIFIED", "mission_status_unix_timestamps": { "ZIP_MISSION_STATUS_FAILED": 1746646903.53002, "ZIP_MISSION_STATUS_ACCEPTED": 1746646883.17058, "ZIP_MISSION_STATUS_ENDED_IN_FAILURE": 1746646903.53017 },}Did this guide help you get unblocked?
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