Portal not Displaying the Aircraft, FleetWrangler displays "no docked zip"
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Background
Section titled “Background”There is an issue (ISS-11158) that causes the Portal to not display the Aircraft currently in the Dock.
Troubleshooting Steps
Section titled “Troubleshooting Steps”graph TD
in-fleetwrangler-on-the-zip-page-does-t{"<small><b>Step 1</b></small><br/>Question: In FleetWrangler, on the Zip page, do..."}
follow-the-link-to-the-bay-details-page["<small><b>Step 2</b></small><br/>Action: Follow the link to the bay details pa..."]
this-is-not-related-to-iss-11158-escala{{"<small><b>Step 3</b></small><br/>Escalation: This is not related to ISS-11158. Esc..."}}
in-fleetwrangler-on-the-bay-page-is-the{"<small><b>Step 4</b></small><br/>Question: In FleetWrangler on the Bay Page, is ..."}
this-is-not-related-to-iss-11158-escala-2{{"<small><b>Step 5</b></small><br/>Escalation: This is not related to ISS-11158. Esc..."}}
in-fleetwrangler-on-the-bay-page-does-t{"<small><b>Step 6</b></small><br/>Question: In FleetWrangler on the Bay Page, doe..."}
this-is-not-related-to-iss-11158-escala-3{{"<small><b>Step 7</b></small><br/>Escalation: This is not related to ISS-11158. Esc..."}}
escalate-to-fleet-core{{"<small><b>Step 8</b></small><br/>Escalation: Escalate to P2 Fleet Core On Call. 1...."}}
in-fleetwrangler-on-the-zip-page-does-t -->|Yes| follow-the-link-to-the-bay-details-page
in-fleetwrangler-on-the-zip-page-does-t -->|No| this-is-not-related-to-iss-11158-escala
follow-the-link-to-the-bay-details-page --> in-fleetwrangler-on-the-bay-page-is-the
in-fleetwrangler-on-the-bay-page-is-the -->|Yes| in-fleetwrangler-on-the-bay-page-does-t
in-fleetwrangler-on-the-bay-page-is-the -->|No| this-is-not-related-to-iss-11158-escala-2
in-fleetwrangler-on-the-bay-page-does-t -->|Yes| escalate-to-fleet-core
in-fleetwrangler-on-the-bay-page-does-t -->|No| this-is-not-related-to-iss-11158-escala-3
style in-fleetwrangler-on-the-zip-page-does-t fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style follow-the-link-to-the-bay-details-page fill:#dcfce7,stroke:#22c55e,color:#14532d
style this-is-not-related-to-iss-11158-escala fill:#fef3c7,stroke:#f59e0b,color:#78350f
style in-fleetwrangler-on-the-bay-page-is-the fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style this-is-not-related-to-iss-11158-escala-2 fill:#fef3c7,stroke:#f59e0b,color:#78350f
style in-fleetwrangler-on-the-bay-page-does-t fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style this-is-not-related-to-iss-11158-escala-3 fill:#fef3c7,stroke:#f59e0b,color:#78350f
style escalate-to-fleet-core fill:#fef3c7,stroke:#f59e0b,color:#78350f Hover or focus a block to preview it. Select the block to keep the preview open.
1 question
In FleetWrangler, on the Zip page, does the Zip page show the correct bay?
2 action
Follow the link to the bay details page, and continue to the next step.
4 question
In FleetWrangler on the Bay Page, is the Aircraft id under "🤝 Buddied Zip" correct?
6 question
In FleetWrangler on the Bay Page, does the status line at the top show no docked Aircraft?
8 escalation
Escalate to P2 Fleet Core On Call.
1. Tag
2. This requires an engineer to modify the database (add the missing
3. Mention the ISS-11158 ticket so that the person on call can get directly to the mitigation instructions. (They will find them in the Fleet Core internal runbook).
4. If a new ISS ticket has been created, please link it to ISS-11158; this will help debugging the issue.
1. Tag
fleet-core-support on slack or page Fleet Core via incident.io.2. This requires an engineer to modify the database (add the missing
docked_zip_id to the bay record)3. Mention the ISS-11158 ticket so that the person on call can get directly to the mitigation instructions. (They will find them in the Fleet Core internal runbook).
4. If a new ISS ticket has been created, please link it to ISS-11158; this will help debugging the issue.
Resolution note
This plaintext block is ready to paste into the Resolution Note field on the ZERP issue you're working. The permalink below gives engineering review access to the full step-by-step timeline including any back-navigation; share it if the case needs a deeper look.
Permalink:
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