NTRIP_CREDENTIALS_NOT_AVAILABLE
Applicable alarms (1)
Likely outcomes — click to expand
Based on 0 missions where this alarm fired in the last 90 days as of 2026-10-13
Aggregated from fleet operations and refreshed daily. Individual outcomes may vary by site and configuration.
| | Pin-Wen Wang for maintenance steps |
Background
Section titled “Background”This alarm is triggered when credentials are not available to connect to our third party RTK corrections vendor.
Troubleshooting Steps
Section titled “Troubleshooting Steps”graph TD
find-the-alarm-report-aircraft-droid-al["<small><b>Step 1</b></small><br/>Action: Find the alarm report: Aircraft/Droi..."]
determine-what-is-wrong-with-the-ntrip["<small><b>Step 2</b></small><br/>Action: Determine what is wrong with the NTRI..."]
jump-to-the-below-sections-depending-on{"<small><b>Step 3</b></small><br/>Question: Jump to the below sections depending ..."}
the-credentials-file-is-missing-or-not["<small><b>Step 4</b></small><br/>Action: The credentials file is missing or no..."]
power-cycle-the-aircraft["<small><b>Step 5</b></small><br/>Action: Power cycle the aircraft"]
if-the-alarm-persists-escalate-to-embed{{"<small><b>Step 6</b></small><br/>Escalation: If the alarm persists, escalate to P2..."}}
find-the-alarm-report-aircraft-droid-al --> determine-what-is-wrong-with-the-ntrip
determine-what-is-wrong-with-the-ntrip --> jump-to-the-below-sections-depending-on
jump-to-the-below-sections-depending-on -->|FILE_NOT_FOUND or FILE_STRU...| the-credentials-file-is-missing-or-not
jump-to-the-below-sections-depending-on -->|UNKNOWN| power-cycle-the-aircraft
power-cycle-the-aircraft --> if-the-alarm-persists-escalate-to-embed
style find-the-alarm-report-aircraft-droid-al fill:#dcfce7,stroke:#22c55e,color:#14532d
style determine-what-is-wrong-with-the-ntrip fill:#dcfce7,stroke:#22c55e,color:#14532d
style jump-to-the-below-sections-depending-on fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style the-credentials-file-is-missing-or-not fill:#dcfce7,stroke:#22c55e,color:#14532d
style power-cycle-the-aircraft fill:#dcfce7,stroke:#22c55e,color:#14532d
style if-the-alarm-persists-escalate-to-embed fill:#fef3c7,stroke:#f59e0b,color:#78350f Hover or focus a block to preview it. Select the block to keep the preview open.
In the alarm report, look for the
reason fieldJump to the below sections depending on the reason:
Bring down the zip for MX
Use the smart cart tester app to provision the zip compute which will reprovision the polaris credentials. For steps see: UMM Provision Flight Computer.
If you continue to hit issues – engineering support should be for Mohammed Daanaa
Further debugging may be done by looking at the journal log output of the
ntrip_client service.Resolution note
This plaintext block is ready to paste into the Resolution Note field on the ZERP issue you're working. The permalink below gives engineering review access to the full step-by-step timeline including any back-navigation; share it if the case needs a deeper look.
Permalink:
Session is too large to fit in a URL. Use Download session JSON to share the timeline out-of-band.
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