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Zipline Zipline Service Documentation

    Zipping Point Autodiscrepancy GENERAL GUIDE

    published Last Updated: Oct 9, 2026 HW: all
    Applicable alarms (12)
    DROID_ERROR_AUTO_KIOSKDROID_ERROR_AUTO_KIOSK_ABORT_REQUESTEDDROID_ERROR_AUTO_KIOSK_ASCEND_TO_TARGET_Z_FAILEDDROID_ERROR_AUTO_KIOSK_ASCENT_MOTION_FAILEDDROID_ERROR_AUTO_KIOSK_DID_NOT_CAPTURE_PACKAGEDROID_ERROR_AUTO_KIOSK_FALLBACK_ASCENT_FAILEDDROID_ERROR_AUTO_KIOSK_FALLBACK_DESCENT_FAILEDDROID_ERROR_AUTO_KIOSK_LINE_TENSION_TOO_HIGHDROID_ERROR_AUTO_KIOSK_MISSION_FAILEDDROID_ERROR_AUTO_KIOSK_PORTAL_DESCENT_FAILEDDROID_ERROR_AUTO_KIOSK_PUT_PACKAGE_BACK_FAILEDDROID_ERROR_AUTO_KIOSK_WINCH_OPERATION_FAILED
    Likely outcomes (0 missions) — click to expand

    Based on 0 missions where this alarm fired in the last 90 days (for DROID_ERROR_AUTO_KIOSK) as of 2026-10-13

    Aggregated from fleet operations and refreshed daily. Individual outcomes may vary by site and configuration.

    Background

    Section titled “Background”

    The process for troubleshooting discrepancies with zipping points differs from that for other assets. The zipping point does not have its own logs, and error codes are often generated by the droid, which means they often do not contain enough information to successfully root cause an issue without video logs. The following process is intended to reduce zipping point downtime and avoid unnecessary review of logs.

    Using/Setting Up Baraza for Triaging Zipping Point

    Section titled “Using/Setting Up Baraza for Triaging Zipping Point”
    1. Go to https://baraza2.platform.flyzipline.com/ and click on “Missions and Flights”.
    2. Click on “Columns” on the left side of the screen, and make sure you have selected “Mission ID”, “Mission Start”, “Duration”, “Assets”, “Status”, and “Mission Root Errors”. Pin them all to the left side of the screen so that it looks like this:

    image-20260209-225834.png

    1. Throughout the troubleshooting process, you will be using this menu to search for the past missions of the zipping point AND droid. Here are some things you may want to consider as you triage.
      • Did the zipping point fail multiple missions in a row? Do they have the same error code/cause?
      • Did the droid fail multiple missions in a row? Do they have the same error code/cause?
      • Is the mission duration long enough that the droid ever reached the zipping point? (Ex. If a mission is 30s long, the zipping point cannot be at fault and should be cleared)
      • Are the mission start times recent, or are there some failures from yesterday/several hours ago that are possibly unrelated to the issue being investigated.

    NOTE: Sometimes, baraza will filter by a category that is not being displayed. Ensure you are only applying intentional filters by clicking the filter icon in the top left of the page.

    Troubleshooting Steps

    Section titled “Troubleshooting Steps”
    1 question
    Open the discrepancy and note the associated error codes in Zerp. Is the winch_cutter_deployed_in_zipping_point or droid_left_behind alarm present?

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    Topic history
    1. 2026-10-07 Susan Minne Bulk/mechanical change
      Replace individual guide ownership with system technical contacts
      Commit dca5a1a
    2. 2026-09-24 Susan Minne Bulk/mechanical change
      chore: backfill smaller-domain owner identities
      Commit 7ed78a6
    3. 2026-09-23 Susan Minne Bulk/mechanical change
      docs: remove obsolete Confluence metadata
      Commit 2d5374e
    4. 2026-09-15 mitchellhenderson-collab
      Rename Zipping Point DLB guide to alarm
      Commit 214cc60
    5. 2026-09-13 Susan Minne Bulk/mechanical change
      feat: add MX approval metadata to topics
      Commit 406a785
    6. 2026-09-09 Susan Minne Bulk/mechanical change
      Tighten alarm lookup matching and update V4 mappings
      Commit bb19810
    7. 2026-08-28 Danny Rivas
      chore: reassign zipping point topic owners
      Commit 160ed09
    8. 2026-08-17 markavila-zipline
      Update Zipping Point troubleshooting flows
      Commit c677174
    9. 2026-08-17 markavila-zipline
      Update Zipping Point service documentation
      Commit beb707f
    10. 2026-08-06 markavila-zipline
      Update zipping point autodiscrepancy routing
      Commit c229d6d
    11. 2026-07-17 Susan Minne
      docs: add audience guidance for troubleshooting authors
      Commit e581fd2
    12. 2026-07-13 Declan Sander
      Update alarm check in discrepancy guide
      Commit 9fef6c7
    13. 2026-05-28 Susan Minne Bulk/mechanical change
      Remove redundant topic applicability banners
      Commit e561ad0
    14. 2026-05-13 Susan Minne Bulk/mechanical change
      Review of migrated topics and changed to published
      Commit 7988a44
    15. 2026-05-06 Gavin Edwards Bulk/mechanical change
      Remove redundant Engineer Owner table from topic body (#298)
      Commit 1619f07 PR #298
    16. 2026-04-24 Brian Dunlay Bulk/mechanical change
      213: Add centralized canonical escalation path entities
      Commit d3d4d8d
    17. 2026-04-23 Gavin Edwards Bulk/mechanical change
      Fix step ordering, likely outcomes contrast, active step accent (#202)
      Commit fd0eb03 PR #202
    18. 2026-04-23 Gavin Edwards Bulk/mechanical change
      Resolve all user names and download all images across 210 topics
      Commit c4a31a5
    19. 2026-04-23 Gavin Edwards Bulk/mechanical change
      Fix CI validation: descriptions, owners, empty steps, null values
      Commit 8a14a4a
    20. 2026-04-23 Gavin Edwards Bulk/mechanical change
      Replace all topics with 210 v3-generated baseline content
      Commit 9b61a6e
    21. 2026-04-15 Gavin Edwards Bulk/mechanical change
      Replace topic corpus: 388 LLM-regenerated topics (round 1)
      Commit f950bfa
    22. 2026-04-14 Gavin Edwards Bulk/mechanical change
      Tag all 427 topics draft with DO NOT USE warning admonition
      Commit 1783498
    Baseline import
    Initial import into service_docs
    Imported by Gavin Edwards on 2026-04-09
    Import TG202615 zipping-point topics (batch of 16) and add sidebar entries
    Commit b3a4d80
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