OTA Error Code: deploy_firmware_fw_update2_general_failure
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Background
Section titled “Background”This error means fw-update2 returned status code 1 (GeneralFailure). This is an internal firmware update tool error. Escalate to P2 Firmware Platform.
Troubleshooting Steps
Section titled “Troubleshooting Steps”graph TD
escalate-to-firmware-platform{{"<small><b>Step 1</b></small><br/>Escalation: If you're a maintenance technician, e..."}}
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1 escalation
If you're a maintenance technician, escalate to service engineering using an RFI. If you're a service engineer, escalate to P2 Firmware Platform.
Resolution note
This plaintext block is ready to paste into the Resolution Note field on the ZERP issue you're working. The permalink below gives engineering review access to the full step-by-step timeline including any back-navigation; share it if the case needs a deeper look.
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