Zip 0% SOC
Background
Section titled “Background”There are instances when troubleshooting that Fleet Wrangler displays the Aircraft State of Charge (SOC) as 0%.
There is a known issue that causes frequent telemetry drops from the Aircraft battery AFE which prevents the SOC estimator from initializing.
Troubleshooting Steps
Section titled “Troubleshooting Steps”graph TD
has-it-been-more-than-five-5-minutes-si{"<small><b>Step 1</b></small><br/>Question: Has it been more than five 5 minute..."}
wait-until-a-minimum-of-five-5-minutes["<small><b>Step 2</b></small><br/>Action: Wait until a minimum of five 5 minu..."]
is-the-soc-still-being-displayed-as-0{"<small><b>Step 3</b></small><br/>Question: Is the SOC still being displayed as 0%?"}
power-cycle-the-aircraft-for-steps-see["<small><b>Step 4</b></small><br/>Action: Power cycle the Aircraft. For steps, ..."]
wait-five-5-minutes["<small><b>Step 5</b></small><br/>Action: Wait five 5 minutes."]
is-the-issue-resolved{"<small><b>Step 6</b></small><br/>Question: Is the issue resolved?"}
the-aircraft-may-return-to-service("<small><b>Step 7</b></small><br/>Reference: The Aircraft may return to service.")
escalate-to-p2-firmware-power-on-call{{"<small><b>Step 8</b></small><br/>Escalation: Escalate to P2 Firmware Power On Call."}}
has-it-been-more-than-five-5-minutes-si -->|Yes| is-the-soc-still-being-displayed-as-0
has-it-been-more-than-five-5-minutes-si -->|No| wait-until-a-minimum-of-five-5-minutes
wait-until-a-minimum-of-five-5-minutes --> is-the-soc-still-being-displayed-as-0
is-the-soc-still-being-displayed-as-0 -->|Yes| power-cycle-the-aircraft-for-steps-see
is-the-soc-still-being-displayed-as-0 -->|No| the-aircraft-may-return-to-service
power-cycle-the-aircraft-for-steps-see --> wait-five-5-minutes
wait-five-5-minutes --> is-the-issue-resolved
is-the-issue-resolved -->|Yes| the-aircraft-may-return-to-service
is-the-issue-resolved -->|No| escalate-to-p2-firmware-power-on-call
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style wait-until-a-minimum-of-five-5-minutes fill:#dcfce7,stroke:#22c55e,color:#14532d
style is-the-soc-still-being-displayed-as-0 fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style power-cycle-the-aircraft-for-steps-see fill:#dcfce7,stroke:#22c55e,color:#14532d
style wait-five-5-minutes fill:#dcfce7,stroke:#22c55e,color:#14532d
style is-the-issue-resolved fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style the-aircraft-may-return-to-service fill:#f3e8ff,stroke:#a855f7,color:#581c87
style escalate-to-p2-firmware-power-on-call fill:#fef3c7,stroke:#f59e0b,color:#78350f Hover or focus a block to preview it. Select the block to keep the preview open.
Resolution note
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