Droid Stuck Outside of Aircraft
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Troubleshooting Steps
Section titled “Troubleshooting Steps”graph TD
is-the-droid-stuck-in-the-kiosk-fully-l{"<small><b>Step 1</b></small><br/>Question: Is the Droid stuck in the kiosk, full..."}
dislodge-the-droid-using-an-approved-too["<small><b>Step 2</b></small><br/>Action: Dislodge the Droid using an approved ..."]
is-the-issue-resolved-stuck-in-kiosk{"<small><b>Step 3</b></small><br/>Question: Is the issue resolved?"}
attempt-a-droid-raise-again-stuck-in-ki["<small><b>Step 4</b></small><br/>Action: Attempt a Droid raise again."]
is-the-issue-resolved-after-droid-raise{"<small><b>Step 5</b></small><br/>Question: Is the issue resolved?"}
the-aircraft-may-return-to-service("<small><b>Step 6</b></small><br/>Reference: The Aircraft may return to service.")
is-the-orientation-correct{"<small><b>Step 7</b></small><br/>Question: Is the orientation correct?"}
manually-correct-the-orientation["<small><b>Step 8</b></small><br/>Action: Manually correct the orientation."]
attempt-a-droid-raise-again-orientation["<small><b>Step 9</b></small><br/>Action: Attempt a Droid raise again."]
is-the-issue-resolved-after-orientation{"<small><b>Step 10</b></small><br/>Question: Is the issue resolved?"}
the-aircraft-may-return-to-service-after-orientation("<small><b>Step 11</b></small><br/>Reference: The Aircraft may return to service.")
perform-a-maintenance-raise-for-steps-s["<small><b>Step 12</b></small><br/>Action: Perform a maintenance raise. For step..."]
is-the-issue-resolved-partial-raise{"<small><b>Step 13</b></small><br/>Question: Is the issue resolved?"}
the-aircraft-may-return-to-service-after-partial-raise("<small><b>Step 14</b></small><br/>Reference: The Aircraft may return to service.")
is-the-droid-on{"<small><b>Step 15</b></small><br/>Question: Is the Droid ON?"}
follow-the-troubleshooting-steps-in-dro["<small><b>Step 16</b></small><br/>Action: Follow the troubleshooting steps in D..."]
the-battery-is-likely-dead["<small><b>Step 17</b></small><br/>Action: The battery is likely dead. Perform a..."]
did-the-droid-raise-successfully{"<small><b>Step 18</b></small><br/>Question: Did the Droid raise successfully?"}
allow-time-for-the-battery-to-recharge["<small><b>Step 19</b></small><br/>Action: Allow time for the battery to recharg..."]
escalate-to-p2-droid-autonomy-on-call{{"<small><b>Step 20</b></small><br/>Escalation: Escalate to P2 Droid Autonomy On Call."}}
is-the-droid-stuck-in-the-kiosk-fully-l -->|Stuck in the kiosk| dislodge-the-droid-using-an-approved-too
is-the-droid-stuck-in-the-kiosk-fully-l -->|Fully lowered in the kiosk| is-the-orientation-correct
is-the-droid-stuck-in-the-kiosk-fully-l -->|Stuck in a partially raised...| perform-a-maintenance-raise-for-steps-s
dislodge-the-droid-using-an-approved-too --> is-the-issue-resolved-stuck-in-kiosk
is-the-issue-resolved-stuck-in-kiosk -->|Yes| attempt-a-droid-raise-again-stuck-in-ki
is-the-issue-resolved-stuck-in-kiosk -->|No| is-the-droid-on
attempt-a-droid-raise-again-stuck-in-ki --> is-the-issue-resolved-after-droid-raise
is-the-issue-resolved-after-droid-raise -->|Yes| the-aircraft-may-return-to-service
is-the-issue-resolved-after-droid-raise -->|No| is-the-droid-on
is-the-orientation-correct -->|Yes| is-the-droid-on
is-the-orientation-correct -->|No| manually-correct-the-orientation
manually-correct-the-orientation --> attempt-a-droid-raise-again-orientation
attempt-a-droid-raise-again-orientation --> is-the-issue-resolved-after-orientation
is-the-issue-resolved-after-orientation -->|Yes| the-aircraft-may-return-to-service-after-orientation
is-the-issue-resolved-after-orientation -->|No| is-the-droid-on
perform-a-maintenance-raise-for-steps-s --> is-the-issue-resolved-partial-raise
is-the-issue-resolved-partial-raise -->|Yes| the-aircraft-may-return-to-service-after-partial-raise
is-the-issue-resolved-partial-raise -->|No| is-the-droid-on
is-the-droid-on -->|Yes| follow-the-troubleshooting-steps-in-dro
is-the-droid-on -->|No| the-battery-is-likely-dead
the-battery-is-likely-dead --> did-the-droid-raise-successfully
did-the-droid-raise-successfully -->|Yes| allow-time-for-the-battery-to-recharge
did-the-droid-raise-successfully -->|No| escalate-to-p2-droid-autonomy-on-call
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style dislodge-the-droid-using-an-approved-too fill:#dcfce7,stroke:#22c55e,color:#14532d
style is-the-issue-resolved-stuck-in-kiosk fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style attempt-a-droid-raise-again-stuck-in-ki fill:#dcfce7,stroke:#22c55e,color:#14532d
style is-the-issue-resolved-after-droid-raise fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style the-aircraft-may-return-to-service fill:#f3e8ff,stroke:#a855f7,color:#581c87
style is-the-orientation-correct fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style manually-correct-the-orientation fill:#dcfce7,stroke:#22c55e,color:#14532d
style attempt-a-droid-raise-again-orientation fill:#dcfce7,stroke:#22c55e,color:#14532d
style is-the-issue-resolved-after-orientation fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style the-aircraft-may-return-to-service-after-orientation fill:#f3e8ff,stroke:#a855f7,color:#581c87
style perform-a-maintenance-raise-for-steps-s fill:#dcfce7,stroke:#22c55e,color:#14532d
style is-the-issue-resolved-partial-raise fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style the-aircraft-may-return-to-service-after-partial-raise fill:#f3e8ff,stroke:#a855f7,color:#581c87
style is-the-droid-on fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style follow-the-troubleshooting-steps-in-dro fill:#dcfce7,stroke:#22c55e,color:#14532d
style the-battery-is-likely-dead fill:#dcfce7,stroke:#22c55e,color:#14532d
style did-the-droid-raise-successfully fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style allow-time-for-the-battery-to-recharge fill:#dcfce7,stroke:#22c55e,color:#14532d
style escalate-to-p2-droid-autonomy-on-call fill:#fef3c7,stroke:#f59e0b,color:#78350f Hover or focus a block to preview it. Select the block to keep the preview open.
1 question
Is the Droid stuck in the kiosk, fully lowered in the kiosk, or stuck in a partially raised/lowered state?
2 action
Dislodge the Droid using an approved tool.
3 question
Is the issue resolved?
4 action
Attempt a Droid raise again.
5 question
Is the issue resolved?
6 reference
The Aircraft may return to service.
7 question
Is the orientation correct?
8 action
Manually correct the orientation.
9 action
Attempt a Droid raise again.
10 question
Is the issue resolved?
11 reference
The Aircraft may return to service.
12 action
Perform a maintenance raise. For steps, see Droid Maintenance Raise / Lower.
13 question
Is the issue resolved?
14 reference
The Aircraft may return to service.
15 question
Is the Droid ON?
16 action
Follow the troubleshooting steps in Droid ERROR_REPORT_CODEs. If no guide is available, power cycle the Droid. For steps, see Power Cycle Droid.
17 action
The battery is likely dead.
Perform a maintenance raise.
Perform a maintenance raise.
18 question
Did the Droid raise successfully?
19 action
Allow time for the battery to recharge and then return the Aircraft to service.
20 escalation
Escalate to P2 Droid Autonomy On Call.
Resolution note
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