0x00020030 DROID_ERROR_MAX_WINCH_UNSTUCK_RETRIES_EXCEEDED
Applicable alarms (2)
Likely outcomes — click to expand
Based on 0 missions where this alarm fired in the last
90 days
(for 0x00020030) as of 2026-10-13
Aggregated from fleet operations and refreshed daily. Individual outcomes may vary by site and configuration.
Background
Section titled “Background”This error gets raised when the Droid is trying to lower into the portal, but gets stuck before it reaches the bottom. The system attempts to lift the Droid slightly on the winch before resuming the descent. If several retries fail, this error is raised.
Troubleshooting Steps
Section titled “Troubleshooting Steps”graph TD
perform-a-maintenance-raise-to-get-the["<small><b>Step 1</b></small><br/>Action: Perform a maintenance raise to get th..."]
re-attempt-a-standard-lower-motion-did{"<small><b>Step 2</b></small><br/>Question: Re-attempt a standard lower motion. D..."}
the-aircraft-can-return-to-service("<small><b>Step 3</b></small><br/>Reference: The Aircraft can return to service.")
request-that-maintenance-inspect-the["<small><b>Step 4</b></small><br/>Action: Request that maintenance inspect the ..."]
perform-a-maintenance-raise-to-get-the --> re-attempt-a-standard-lower-motion-did
re-attempt-a-standard-lower-motion-did -->|Yes| the-aircraft-can-return-to-service
re-attempt-a-standard-lower-motion-did -->|No| request-that-maintenance-inspect-the
style perform-a-maintenance-raise-to-get-the fill:#dcfce7,stroke:#22c55e,color:#14532d
style re-attempt-a-standard-lower-motion-did fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style the-aircraft-can-return-to-service fill:#f3e8ff,stroke:#a855f7,color:#581c87
style request-that-maintenance-inspect-the fill:#dcfce7,stroke:#22c55e,color:#14532d Hover or focus a block to preview it. Select the block to keep the preview open.
Resolution note
This plaintext block is ready to paste into the Resolution Note field on the ZERP issue you're working. The permalink below gives engineering review access to the full step-by-step timeline including any back-navigation; share it if the case needs a deeper look.
Permalink:
Session is too large to fit in a URL. Use Download session JSON to share the timeline out-of-band.
Did this guide help you get unblocked?
Open suggestions
There are no open suggestions.
Open pull requests
There are no open pull requests.