Asset Offline Troubleshooting Landing Page
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| Contributors: | Kyle Kuwatani Abha Agrawal Brian Dunlay Zack Nelson Jack Gaynor Kaushik Visvanathan Dennis Vidovic |
Background
Section titled “Background”Use this guide to route an offline or inaccessible asset to the appropriate troubleshooting playbook.
Troubleshooting Steps
Section titled “Troubleshooting Steps”graph TD
multiple-assets-same-type-offline{"<small><b>Step 1</b></small><br/>Question: Are multiple assets of this type repo..."}
site-network-outage["<small><b>Step 2</b></small><br/>Action: Follow Site Network Outage/topics/..."]
site-power-outage["<small><b>Step 3</b></small><br/>Action: Follow Site Power Outage/topics/as..."]
select-asset-type{"<small><b>Step 4</b></small><br/>Question: Is the asset a Zip, Droid, Dock, or R..."}
dock-offline-remote-steps["<small><b>Step 5</b></small><br/>Action: Follow Dock Offline Remote Steps. I..."]
zip-offline-steps["<small><b>Step 6</b></small><br/>Action: Follow Zip Offline/topics/asset-of..."]
droid-offline-remote-steps["<small><b>Step 7</b></small><br/>Action: Follow Droid Offline/topics/asset-..."]
rtk-station-offline-steps["<small><b>Step 8</b></small><br/>Action: Follow RTK Station Offline/topics/..."]
cloud-district-provisioning-agent["<small><b>Step 9</b></small><br/>Action: Follow Asset Offline Due To Comms OR..."]
unresolved-asset-type{"<small><b>Step 10</b></small><br/>Question: Which asset is still offline after co..."}
escalate-zip-offline{{"<small><b>Step 11</b></small><br/>Escalation: Escalate to P2 Embedded Linux On Call."}}
escalate-droid-offline{{"<small><b>Step 12</b></small><br/>Escalation: Escalate to P2 Droid Autonomy On Call."}}
dock-offline-onsite-steps["<small><b>Step 13</b></small><br/>Action: Follow Dock Offline Onsite Troublesho..."]
multiple-assets-same-type-offline -->|Yes| site-network-outage
multiple-assets-same-type-offline -->|No| select-asset-type
site-network-outage --> site-power-outage
site-power-outage --> select-asset-type
select-asset-type -->|Zip| zip-offline-steps
select-asset-type -->|Droid| droid-offline-remote-steps
select-asset-type -->|Dock| dock-offline-remote-steps
select-asset-type -->|RTK Station| rtk-station-offline-steps
dock-offline-remote-steps --> cloud-district-provisioning-agent
zip-offline-steps --> cloud-district-provisioning-agent
droid-offline-remote-steps --> escalate-droid-offline
cloud-district-provisioning-agent --> unresolved-asset-type
unresolved-asset-type -->|Zip| escalate-zip-offline
unresolved-asset-type -->|Dock| dock-offline-onsite-steps
style multiple-assets-same-type-offline fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style site-network-outage fill:#dcfce7,stroke:#22c55e,color:#14532d
style site-power-outage fill:#dcfce7,stroke:#22c55e,color:#14532d
style select-asset-type fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style dock-offline-remote-steps fill:#dcfce7,stroke:#22c55e,color:#14532d
style zip-offline-steps fill:#dcfce7,stroke:#22c55e,color:#14532d
style droid-offline-remote-steps fill:#dcfce7,stroke:#22c55e,color:#14532d
style rtk-station-offline-steps fill:#dcfce7,stroke:#22c55e,color:#14532d
style cloud-district-provisioning-agent fill:#dcfce7,stroke:#22c55e,color:#14532d
style unresolved-asset-type fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style escalate-zip-offline fill:#fef3c7,stroke:#f59e0b,color:#78350f
style escalate-droid-offline fill:#fef3c7,stroke:#f59e0b,color:#78350f
style dock-offline-onsite-steps fill:#dcfce7,stroke:#22c55e,color:#14532d Hover or focus a block to preview it. Select the block to keep the preview open.
1 question
Are multiple assets of this type reporting as offline at this site in FleetWrangler?
2 action
3 action
4 question
Is the asset a Zip, Droid, Dock, or RTK station?
5 action
Follow Dock Offline (Remote Steps).
If the issue is not resolved, return here to continue troubleshooting.
If the issue is not resolved, return here to continue troubleshooting.
6 action
7 action
Follow Droid Offline Remote Steps.
If the issue is not resolved, return here to continue troubleshooting.
If the issue is not resolved, return here to continue troubleshooting.
8 action
Follow RTK Station Offline.
9 action
Follow Asset Offline Due To Comms OR Provisioning Agent Error.
If the issue is not resolved, return here to continue troubleshooting.
If the issue is not resolved, return here to continue troubleshooting.
10 question
Which asset is still offline after completing the shared troubleshooting steps?
11 escalation
Escalate to P2 Embedded Linux On Call.
12 escalation
Escalate to P2 Droid Autonomy On Call.
13 action
Follow Dock Offline Onsite Troubleshooting Steps.
If the issue is not resolved, escalate to P2 Dock Embedded On Call.
If the issue is not resolved, escalate to P2 Dock Embedded On Call.
Resolution note
This plaintext block is ready to paste into the Resolution Note field on the ZERP issue you're working. The permalink below gives engineering review access to the full step-by-step timeline including any back-navigation; share it if the case needs a deeper look.
Permalink:
Session is too large to fit in a URL. Use Download session JSON to share the timeline out-of-band.
Reference Material: Network Training
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