Communicating with a Dock at EOL
Overview
Section titled “Overview”Applicable to EV4 Dock for communication troubleshooting. If the dock is new to End of Line (EOL) testing, start with the “Powering On a Dock at EOL” procedure before proceeding with this communication troubleshooting procedure. If the dock is powercycled during EOL testing or is being retested, then the dock will be ‘locked’ when powered on again. Default to running the fin hat test first in these cases.
Troubleshooting Steps
Section titled “Troubleshooting Steps”graph TD
ensure-ethernet-connection["<small><b>Step 1</b></small><br/>Action: Check that the Ethernet cable from th..."]
ping-devices{"<small><b>Step 2</b></small><br/>Question: Can you ping the dock from the termin..."}
fin-hat-test{"<small><b>Step 3</b></small><br/>Question: Install the fin hat tool from the tes..."}
contact-support-if-issue-persists["<small><b>Step 4</b></small><br/>Action: If the issue persists, contact Dock E..."]
issue-resolved("<small><b>Step 5</b></small><br/>Reference: Issue is Resolved, continue with EOL ...")
ensure-ethernet-connection --> ping-devices
ping-devices -->|Yes, I can ping the dock.| issue-resolved
ping-devices -->|No, I cannot ping the dock.| fin-hat-test
fin-hat-test -->|Yes, I can ping the dock.| issue-resolved
fin-hat-test -->|No, I cannot ping the dock.| contact-support-if-issue-persists
style ensure-ethernet-connection fill:#dcfce7,stroke:#22c55e,color:#14532d
style ping-devices fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style fin-hat-test fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style contact-support-if-issue-persists fill:#dcfce7,stroke:#22c55e,color:#14532d
style issue-resolved fill:#f3e8ff,stroke:#a855f7,color:#581c87 Hover or focus a block to preview it. Select the block to keep the preview open.
Resolution note
This plaintext block is ready to paste into the Resolution Note field on the ZERP issue you're working. The permalink below gives engineering review access to the full step-by-step timeline including any back-navigation; share it if the case needs a deeper look.
Permalink:
Session is too large to fit in a URL. Use Download session JSON to share the timeline out-of-band.
Did this guide help you get unblocked?
Open suggestions
There are no open suggestions.
Open pull requests
There are no open pull requests.