0x0002000c DROID_ERROR_PORTAL_PREFLIGHT_FAILED
Applicable alarms (2)
Likely outcomes — click to expand
Based on 0 missions where this alarm fired in the last
90 days
(for 0x0002000c) as of 2026-10-13
Aggregated from fleet operations and refreshed daily. Individual outcomes may vary by site and configuration.
Background
Section titled “Background”May be temporary and is not critical.
Troubleshooting Steps
Section titled “Troubleshooting Steps”graph TD
review-other-failures-first["<small><b>Step 1</b></small><br/>Action: Review other failures first."]
is-the-issue-resolved{"<small><b>Step 2</b></small><br/>Question: Is the issue resolved?"}
the-droid-may-return-to-service("<small><b>Step 3</b></small><br/>Reference: The Droid may return to service.")
power-cycle-the-droid-power-cycle-droi["<small><b>Step 4</b></small><br/>Action: Power cycle the Droid Power Cycle D..."]
wait-for-the-droid-to-fully-boot-back-u["<small><b>Step 5</b></small><br/>Action: Wait for the Droid to fully boot back..."]
the-aircraft-may-return-to-service("<small><b>Step 6</b></small><br/>Reference: The Aircraft may return to service.")
if-the-failure-repeats-escalate-to-p2{{"<small><b>Step 7</b></small><br/>Escalation: If the failure repeats, escalate to P..."}}
review-other-failures-first --> is-the-issue-resolved
is-the-issue-resolved -->|Yes| the-droid-may-return-to-service
is-the-issue-resolved -->|No| power-cycle-the-droid-power-cycle-droi
power-cycle-the-droid-power-cycle-droi --> wait-for-the-droid-to-fully-boot-back-u
wait-for-the-droid-to-fully-boot-back-u --> the-aircraft-may-return-to-service
the-aircraft-may-return-to-service --> if-the-failure-repeats-escalate-to-p2
style review-other-failures-first fill:#dcfce7,stroke:#22c55e,color:#14532d
style is-the-issue-resolved fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style the-droid-may-return-to-service fill:#f3e8ff,stroke:#a855f7,color:#581c87
style power-cycle-the-droid-power-cycle-droi fill:#dcfce7,stroke:#22c55e,color:#14532d
style wait-for-the-droid-to-fully-boot-back-u fill:#dcfce7,stroke:#22c55e,color:#14532d
style the-aircraft-may-return-to-service fill:#f3e8ff,stroke:#a855f7,color:#581c87
style if-the-failure-repeats-escalate-to-p2 fill:#fef3c7,stroke:#f59e0b,color:#78350f Hover or focus a block to preview it. Select the block to keep the preview open.
Resolution note
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