SOFTWARE_CONFIGURATION_NOT_FOUND
Applicable alarms (1)
Likely outcomes — click to expand
Based on 114 missions where this alarm fired in the last 90 days as of 2026-10-13
Grounding vs discrepancy (of 2 ZERP issues filed on these missions)
Frequently co-occurring alarms (% of the 114 missions above)
Aggregated from fleet operations and refreshed daily. Individual outcomes may vary by site and configuration.
Background
Section titled “Background”This alarm occurs when no software manifest exists on the Aircraft or Droid. This can occur when a software deploy fails.
Troubleshooting Steps
Section titled “Troubleshooting Steps”graph TD
re-deploy-the-software-see-umm-chapter["<small><b>Step 1</b></small><br/>Action: Re-deploy the software. See UMM Chapt..."]
has-the-issue-resolved{"<small><b>Step 2</b></small><br/>Question: Has the issue resolved?"}
the-aircraft-may-return-to-service("<small><b>Step 3</b></small><br/>Reference: The Aircraft may return to service.")
escalate-to-embedded-platform-on-call{{"<small><b>Step 4</b></small><br/>Escalation: Escalate to P2 Embedded Platform On C..."}}
re-deploy-the-software-see-umm-chapter --> has-the-issue-resolved
has-the-issue-resolved -->|Yes| the-aircraft-may-return-to-service
has-the-issue-resolved -->|No| escalate-to-embedded-platform-on-call
style re-deploy-the-software-see-umm-chapter fill:#dcfce7,stroke:#22c55e,color:#14532d
style has-the-issue-resolved fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style the-aircraft-may-return-to-service fill:#f3e8ff,stroke:#a855f7,color:#581c87
style escalate-to-embedded-platform-on-call fill:#fef3c7,stroke:#f59e0b,color:#78350f Hover or focus a block to preview it. Select the block to keep the preview open.
NOTE: Refer to OTA Deployment Failures for Aircraft failures encountered when deploying.
Resolution note
This plaintext block is ready to paste into the Resolution Note field on the ZERP issue you're working. The permalink below gives engineering review access to the full step-by-step timeline including any back-navigation; share it if the case needs a deeper look.
Permalink:
Session is too large to fit in a URL. Use Download session JSON to share the timeline out-of-band.
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