OTA Error Code: deploy_post_install_version_mismatch
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Background
Section titled “Background”This OTA error occurs after a supposed successful deployment of new software, if the software version being read back does not match the intended new software version.
Troubleshooting Steps
Section titled “Troubleshooting Steps”graph TD
reattempt-ota-once-more["<small><b>Step 1</b></small><br/>Action: Sometimes, this can be caused by a pr..."]
was-the-retried-ota-successful{"<small><b>Step 2</b></small><br/>Question: Was the retried OTA successful?"}
ota-succeeded["<small><b>Step 3</b></small><br/>Action: No further OTA troubleshooting is nee..."]
find-the-message-field["<small><b>Step 4</b></small><br/>Action: Look at the deploy Slack message wher..."]
does-the-message-read-post-install{"<small><b>Step 5</b></small><br/>Question: Does the message read 'Post-install O..."}
escalate-to-ota-support{{"<small><b>Step 6</b></small><br/>Escalation: If you're a maintenance technician, e..."}}
escalate-to-embedded-linux{{"<small><b>Step 7</b></small><br/>Escalation: Escalate to P2 Embedded Linux On Call."}}
reattempt-ota-once-more --> was-the-retried-ota-successful
was-the-retried-ota-successful -->|Yes| ota-succeeded
was-the-retried-ota-successful -->|No| find-the-message-field
find-the-message-field --> does-the-message-read-post-install
does-the-message-read-post-install -->|No| escalate-to-ota-support
does-the-message-read-post-install -->|Yes| escalate-to-embedded-linux
style reattempt-ota-once-more fill:#dcfce7,stroke:#22c55e,color:#14532d
style was-the-retried-ota-successful fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style ota-succeeded fill:#dcfce7,stroke:#22c55e,color:#14532d
style find-the-message-field fill:#dcfce7,stroke:#22c55e,color:#14532d
style does-the-message-read-post-install fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style escalate-to-ota-support fill:#fef3c7,stroke:#f59e0b,color:#78350f
style escalate-to-embedded-linux fill:#fef3c7,stroke:#f59e0b,color:#78350f Hover or focus a block to preview it. Select the block to keep the preview open.
1 action
Sometimes, this can be caused by a premature timeout awaiting deployment. Re-attempt OTA once more.
2 question
Was the retried OTA successful?
3 action
No further OTA troubleshooting is needed for this error.
4 action
Look at the deploy Slack message where the error code is displayed. Find the "message" field.
5 question
Does the message read "Post-install OS validation"?
6 escalation
If you're a maintenance technician, escalate to service engineering using an RFI. If you're a service engineer, escalate to OTA Support On Call.
7 escalation
Escalate to P2 Embedded Linux On Call.
Resolution note
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