Ping_devices not Seeing Aircraft or Droid
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Applicable alarms (1)
PING_DEVICES_NOT_SEEING_AIRCRAFT_OR_DROID
Likely outcomes — click to expand
Based on 0 missions where this alarm fired in the last 90 days as of 2026-10-13
Aggregated from fleet operations and refreshed daily. Individual outcomes may vary by site and configuration.
Background
Section titled “Background”The smart carts use a T100 media converter which is an adapter used to translate the comms network on the Aircraft and Droid to an ethernet connection for the NEO.
Troubleshooting Steps
Section titled “Troubleshooting Steps”3d printed box and - T1 Adapter board
Section titled “3d printed box and - T1 Adapter board”
Innomaker T1 Converter Box
Section titled “Innomaker T1 Converter Box”
graph TD
does-the-ping-devices-command-return-an{"<small><b>Step 1</b></small><br/>Question: Does the ping_devices command return ..."}
something-is-likely-wrong-with-the-depl{{"<small><b>Step 2</b></small><br/>Escalation: Something is likely wrong with the de..."}}
is-the-communication-cable-connected-to{"<small><b>Step 3</b></small><br/>Question: Is the communication cable connected ..."}
swap-the-cables["<small><b>Step 4</b></small><br/>Action: Swap the cables."]
try-to-ping-the-aircraft-droid-again["<small><b>Step 5</b></small><br/>Action: Try to ping the Aircraft/Droid again."]
if-the-issue-is-not-resolved-continue-t["<small><b>Step 6</b></small><br/>Action: If the issue is not resolved, continu..."]
follow-the-troubleshooting-steps-below-f{"<small><b>Step 7</b></small><br/>Question: Follow the troubleshooting steps belo..."}
is-the-link-light-green-activity-light{"<small><b>Step 8</b></small><br/>Question: Is the link light green? green activi..."}
is-the-green-activity-light-blinking-or{"<small><b>Step 9</b></small><br/>Question: Is the green activity light blinking ..."}
the-ethernet-is-connected["<small><b>Step 10</b></small><br/>Action: The Ethernet is connected."]
t1-board-blinking-can-the-ping-devices-s{"<small><b>Step 11</b></small><br/>Question: Can the ping_devices see the Aircraft..."}
t1-board-blinking-the-issue-is-resolved["<small><b>Step 12</b></small><br/>Action: The issue is resolved."]
t1-board-blinking-escalate-to-p2-smart-c{{"<small><b>Step 13</b></small><br/>Escalation: Escalate to P2 Smart Carts."}}
t1-board-confirm-the-following-and-corre["<small><b>Step 14</b></small><br/>Action: Confirm the following and correct as ..."]
t1-board-solid-can-the-ping-devices-see{"<small><b>Step 15</b></small><br/>Question: Can the ping_devices see the Aircraft..."}
t1-board-solid-the-issue-is-resolved["<small><b>Step 16</b></small><br/>Action: The issue is resolved."]
t1-board-solid-escalate-to-p2-smart-cart{{"<small><b>Step 17</b></small><br/>Escalation: Escalate to P2 Smart Carts."}}
innomaker-confirm-the-following-and-corr["<small><b>Step 18</b></small><br/>Action: Confirm the following and correct as ..."]
innomaker-can-the-ping-devices-see-the-a{"<small><b>Step 19</b></small><br/>Question: Can the ping_devices see the Aircraft..."}
innomaker-the-issue-is-resolved["<small><b>Step 20</b></small><br/>Action: The issue is resolved."]
innomaker-escalate-to-p2-smart-carts{{"<small><b>Step 21</b></small><br/>Escalation: Escalate to P2 Smart Carts."}}
does-the-ping-devices-command-return-an -->|Yes| is-the-communication-cable-connected-to
does-the-ping-devices-command-return-an -->|No| something-is-likely-wrong-with-the-depl
is-the-communication-cable-connected-to -->|Yes| follow-the-troubleshooting-steps-below-f
is-the-communication-cable-connected-to -->|No| swap-the-cables
swap-the-cables --> try-to-ping-the-aircraft-droid-again
try-to-ping-the-aircraft-droid-again --> if-the-issue-is-not-resolved-continue-t
if-the-issue-is-not-resolved-continue-t --> follow-the-troubleshooting-steps-below-f
follow-the-troubleshooting-steps-below-f -->|3d printed box and - T1 Ada...| is-the-link-light-green-activity-light
follow-the-troubleshooting-steps-below-f -->|Innomaker T1 Converter Box| innomaker-confirm-the-following-and-corr
is-the-link-light-green-activity-light -->|Blinking| the-ethernet-is-connected
is-the-link-light-green-activity-light -->|Solid| t1-board-confirm-the-following-and-corre
is-the-green-activity-light-blinking-or -->|Blinking| the-ethernet-is-connected
is-the-green-activity-light-blinking-or -->|Solid| t1-board-confirm-the-following-and-corre
the-ethernet-is-connected --> t1-board-blinking-can-the-ping-devices-s
t1-board-blinking-can-the-ping-devices-s -->|Yes| t1-board-blinking-the-issue-is-resolved
t1-board-blinking-can-the-ping-devices-s -->|No| t1-board-blinking-escalate-to-p2-smart-c
t1-board-confirm-the-following-and-corre --> t1-board-solid-can-the-ping-devices-see
t1-board-solid-can-the-ping-devices-see -->|Yes| t1-board-solid-the-issue-is-resolved
t1-board-solid-can-the-ping-devices-see -->|No| t1-board-solid-escalate-to-p2-smart-cart
innomaker-confirm-the-following-and-corr --> innomaker-can-the-ping-devices-see-the-a
innomaker-can-the-ping-devices-see-the-a -->|Yes| innomaker-the-issue-is-resolved
innomaker-can-the-ping-devices-see-the-a -->|No| innomaker-escalate-to-p2-smart-carts
style does-the-ping-devices-command-return-an fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style something-is-likely-wrong-with-the-depl fill:#fef3c7,stroke:#f59e0b,color:#78350f
style is-the-communication-cable-connected-to fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style swap-the-cables fill:#dcfce7,stroke:#22c55e,color:#14532d
style try-to-ping-the-aircraft-droid-again fill:#dcfce7,stroke:#22c55e,color:#14532d
style if-the-issue-is-not-resolved-continue-t fill:#dcfce7,stroke:#22c55e,color:#14532d
style follow-the-troubleshooting-steps-below-f fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style is-the-link-light-green-activity-light fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style is-the-green-activity-light-blinking-or fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style the-ethernet-is-connected fill:#dcfce7,stroke:#22c55e,color:#14532d
style t1-board-blinking-can-the-ping-devices-s fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style t1-board-blinking-the-issue-is-resolved fill:#dcfce7,stroke:#22c55e,color:#14532d
style t1-board-blinking-escalate-to-p2-smart-c fill:#fef3c7,stroke:#f59e0b,color:#78350f
style t1-board-confirm-the-following-and-corre fill:#dcfce7,stroke:#22c55e,color:#14532d
style t1-board-solid-can-the-ping-devices-see fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style t1-board-solid-the-issue-is-resolved fill:#dcfce7,stroke:#22c55e,color:#14532d
style t1-board-solid-escalate-to-p2-smart-cart fill:#fef3c7,stroke:#f59e0b,color:#78350f
style innomaker-confirm-the-following-and-corr fill:#dcfce7,stroke:#22c55e,color:#14532d
style innomaker-can-the-ping-devices-see-the-a fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style innomaker-the-issue-is-resolved fill:#dcfce7,stroke:#22c55e,color:#14532d
style innomaker-escalate-to-p2-smart-carts fill:#fef3c7,stroke:#f59e0b,color:#78350f Hover or focus a block to preview it. Select the block to keep the preview open.
1 question
Does the ping_devices command return an empty table?
2 escalation
Something is likely wrong with the deployed software on the NEO.
Escalate to P2 Smart Carts and include the smart cart ID and a screenshot of the response.
Escalate to P2 Smart Carts and include the smart cart ID and a screenshot of the response.
3 question
Is the communication cable connected to the correct cable?
NOTE: The connector is on the top shelf of the smart cart, and is labeled with “ZIP” heat shrink or “DROID” heat shrink.
NOTE: The connector is on the top shelf of the smart cart, and is labeled with “ZIP” heat shrink or “DROID” heat shrink.
4 action
Swap the cables.
5 action
Try to ping the Aircraft/Droid again.
6 action
If the issue is not resolved, continue to the next step.
7 question
Follow the troubleshooting steps below for the T1 adapter type:
8 question >=2026.15
Is the link light green?
green activity light blinking or solid?
green activity light blinking or solid?
9 question <=2026.09
Is the green activity light blinking or solid?
10 action
The Ethernet is connected.
11 question
Can the ping_devices see the Aircraft/Droid?
12 action
The issue is resolved.
13 escalation
Escalate to P2 Smart Carts.
14 action
Confirm the following and correct as needed:
1. The board is powered.
2. The Ethernet cable is connected between the NEO and the T1 adapter board.
3. The SLV jumper has been removed. The image below shows the correct jumper setup with the SLV jumper removed.
4. The twisted pair is connected to the vehicle and the T1 board.
5. The twisted pair polarity is correct. If in doubt, try swapping the wires if it has been moved.
6. The twisted pair is twisted.
- If the twisted pair looks more like two loose wires, there might be too much noise on the line (https://en.wikipedia.org/wiki/Twisted_pair).
1. The board is powered.
2. The Ethernet cable is connected between the NEO and the T1 adapter board.
3. The SLV jumper has been removed. The image below shows the correct jumper setup with the SLV jumper removed.
4. The twisted pair is connected to the vehicle and the T1 board.
5. The twisted pair polarity is correct. If in doubt, try swapping the wires if it has been moved.
6. The twisted pair is twisted.
- If the twisted pair looks more like two loose wires, there might be too much noise on the line (https://en.wikipedia.org/wiki/Twisted_pair).
15 question
Can the ping_devices see the Aircraft/Droid?
16 action
The issue is resolved.
17 escalation
Escalate to P2 Smart Carts.
18 action
Confirm the following and correct as needed:
1. The box is powered. You should see a red PWR light in the front.
2. The Ethernet cable is connected between the NEO and the T1 Converter.
3. The master/slave switch is set to master.
4. The twisted pair is connected to the asset and the T1 board.
5. The twisted pair is twisted.
- If the twisted pair looks more like two loose wires, there might be too much noise on the line (https://en.wikipedia.org/wiki/Twisted_pair).
1. The box is powered. You should see a red PWR light in the front.
2. The Ethernet cable is connected between the NEO and the T1 Converter.
3. The master/slave switch is set to master.
4. The twisted pair is connected to the asset and the T1 board.
5. The twisted pair is twisted.
- If the twisted pair looks more like two loose wires, there might be too much noise on the line (https://en.wikipedia.org/wiki/Twisted_pair).
19 question
Can the ping_devices see the Aircraft/Droid?
20 action
The issue is resolved.
21 escalation
Escalate to P2 Smart Carts.
Resolution note
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