CELL_SERVICE_STATISTICS_QUERY_FAILED
Applicable alarms (1)
Likely outcomes — click to expand
Based on 1,672 missions where this alarm fired in the last 90 days as of 2026-10-13
Grounding vs discrepancy (of 20 ZERP issues filed on these missions)
Frequently replaced parts
| Part | P/N | Removals |
|---|---|---|
| DOCKING FIN WINCH ASSY, ZIP, P2 | 24084 | 11 |
| TAIL ASM, STRBRD(RH), ZIP, P2 | 0108359 | 10 |
| TAIL ASM, PORT(LH), OLD GEAR, ZIP, P2 | 0108336 | 10 |
| AIR DATA PITOT ASSY, NOSE CONE, ZIP, P2 | 22300 | 5 |
| ANGLE OF ATTACK ASSY, AIRCRAFT, P2 | 50404 | 3 |
Frequently co-occurring alarms (% of the 1,672 missions above)
Aggregated from fleet operations and refreshed daily. Individual outcomes may vary by site and configuration.
Background
Section titled “Background”This alarm is set if we fail to query statistics from the cellular modem.
Troubleshooting Steps
Section titled “Troubleshooting Steps”graph TD
power-cycle-aircraft-link("<small><b>Step 1</b></small><br/>Reference: Power Cycle Aircraft/procedures/po...")
perform-preflight["<small><b>Step 2</b></small><br/>Action: Perform preflight."]
has-the-alarm-cleared{"<small><b>Step 3</b></small><br/>Question: Has the alarm cleared?"}
return-the-aircraft-to-service("<small><b>Step 4</b></small><br/>Reference: Return the Aircraft to service")
escalate-to-embedded-linux-on-call{{"<small><b>Step 5</b></small><br/>Escalation: Escalate to P2 Embedded Linux On Call"}}
power-cycle-aircraft-link --> perform-preflight
perform-preflight --> has-the-alarm-cleared
has-the-alarm-cleared -->|Yes| return-the-aircraft-to-service
has-the-alarm-cleared -->|No| escalate-to-embedded-linux-on-call
style power-cycle-aircraft-link fill:#f3e8ff,stroke:#a855f7,color:#581c87
style perform-preflight fill:#dcfce7,stroke:#22c55e,color:#14532d
style has-the-alarm-cleared fill:#dbeafe,stroke:#3b82f6,color:#1e3a5f
style return-the-aircraft-to-service fill:#f3e8ff,stroke:#a855f7,color:#581c87
style escalate-to-embedded-linux-on-call fill:#fef3c7,stroke:#f59e0b,color:#78350f Hover or focus a block to preview it. Select the block to keep the preview open.
Resolution note
This plaintext block is ready to paste into the Resolution Note field on the ZERP issue you're working. The permalink below gives engineering review access to the full step-by-step timeline including any back-navigation; share it if the case needs a deeper look.
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